Right of withdrawal

 

All return/refund requests must be made to our Customer Care department within 10 business days of receipt of your order (determined by UPS/FedEx tracking) AND must be authorized by customer service in advance. To protect our customers’ health and safety, healthundtreats.com only accepts returns of non-edible items that have not been worn or used (apparel, accessories, etc.). Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition. A 20% restocking fee will be applied to all returns. Please send your pre-approved returns to the following address (no refunds for products returned without prior approval):

 

healthundtreats.com

Attn: Returns

341 Lucille Ln

Schaumburg IL-60193

United States of America

 

Since food products cannot be returned, and we do not refund for melting, please take care when placing an order and keep in mind the following. If you have any concerns or specific requirements, please call us before you place your order:

  • Taste: Manufacturers sometimes change their recipes
  • Color: Some of our products are hand-made in batches and color may vary. Colors may also look different from one computer monitor to the next.
  • Heat: If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package.
  • Mistakes: Double check your online order before hitting that submit button!

Of course, if we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 10 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.

 

REFUSAL OF PACKAGE:

If parcels are refused, original and return shipping costs will be charged to the purchaser's original form of payment.

 

CANCELLATIONS:


 As soon as an order is "released" into our fulfillment system (which can be seconds after you push that submit button), it cannot be cancelled. Of course you are welcome to call us and check whether an order has been released and if it has not, we are happy to process your cancellation. However, if a customer care representative sees the order has been "released" into our fulfillment system, they will be unable to cancel it. We appreciate your understanding on this matter and we urge you to please take the time to carefully make your selections before hitting that submit button!!
 
If you are unable to cancel your order but still want to return the products, you have the option of returning or refusing the package once it arrives at your destination (see details above regarding returns and refusing packages).

 

INCORRECT SHIPPING ADDRESS:

If the customer provides the wrong address when placing an order, the following shall apply:

-If the order is returned to Healthundtreats in good condition: Customer will be responsible for the full cost of shipping as well as a twenty percent (20%) restocking fee.

-If the package is returned to Healthundtreats but the contents are damaged or if the package is lost: No refunds.

-If the package is en route and the customer requests a shipment intercept/address correction:

Customer will be charged $12.50 per package/box (this cost is a direct fee from our delivery service provider).

 

HOT WEATHER ISSUES:

Healthundtreats.com cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to provide guidance.

In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within five (5) days after physical receipt of merchandise as determined by UPS tracking. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund product.